Support
We’re here to help you run your store with Pidiga.
Chat on WhatsApp
+91 70120 51824
Fastest way to reach us. Pidi answers instantly and hands over to our team when needed.
Email us
support@pidiga.com
For account, billing or technical issues. We aim to reply within one business day.
Help Centre
docs.pidiga.com
Step-by-step guides for products, orders, payments, WhatsApp and more.
Frequently Asked Questions
How do I sign in to the Pidiga app?
Sign in with Google, Apple, your WhatsApp number or your email — use the same one you used to create your store.
I cannot sign in.
Check that you are using the same WhatsApp number, email or Google/Apple account linked to your store. If you still cannot get in, message us on WhatsApp with your business name and we will help you get back in.
How do I add or edit products?
Open Products in the app, or simply send Pidi a photo and price on WhatsApp — Pidi will create the listing for you.
Where can I see and manage my orders?
All orders from your storefront and WhatsApp appear under Orders. You can update status, share tracking and message the customer from there.
How do payments and payouts work?
Customer payments go through your connected payment gateway and are settled to your bank account by the gateway. You can also accept cash on delivery or direct payments. See Settings → Payments to set this up.
How do I delete my account?
Follow the steps on our Data Deletion page. We acknowledge requests within 7 days and complete verified deletions within 30 days.
When You Contact Us
To help us resolve your issue quickly, please include:
- Your business or store name.
- The phone number or email registered on your account.
- A short description of the problem, and a screenshot if possible.
Policies
Privacy Policy · Terms of Service · Data Deletion
Company
Pidiga AI Pvt Ltd
Kochi, Kerala, India
hello@pidiga.com