Service Delivery Policy

Pidiga AI Pvt Ltd provides Pidiga as an online software service (SaaS). Nothing physical is shipped when you buy a Pidiga plan or credits.

1. How the Service Is Delivered

• Paid plans and credit top-ups are activated on your Pidiga account automatically once Razorpay confirms the payment. This usually takes a few minutes and never more than 24 hours.
• You use the service through the web dashboard at app.pidiga.com, through WhatsApp, and on your storefront.
• We send a confirmation and a GST tax invoice to your registered email address and WhatsApp number.

2. If Activation Is Delayed

If your plan or credits are not active within 24 hours of a successful payment, contact support@pidiga.com or WhatsApp +91 70120 51824 with your payment ID. If we cannot activate the service, you are refunded in full under our Cancellation & Refund Policy.

3. Custom Domains

Custom domains bought through Pidiga are registered with our domain partner and connected to your store after payment. Domain registration and DNS changes can take up to 48 hours to take effect.

4. Shipping of Your Store’s Products

Sellers ship the products sold on Pidiga storefronts themselves, or through the delivery partners they choose. Each seller’s shipping timelines, charges and policies apply to their orders. Pidiga is not responsible for the delivery of sellers’ products.

Contact

Pidiga AI Pvt Ltd, Kalamassery, Ernakulam 683104, Kerala, India · support@pidiga.com · All contact details