This policy covers payments made by sellers to Pidiga AI Pvt Ltd (“Pidiga”, “we”, “us”) for Pidiga subscription plans and credit top-ups. It should be read together with our Terms of Service.

Payments that your customers make to your store are between you and your customers. Pidiga does not collect those payments and does not handle refunds for them. See section 7 below.

1. Free Trial

Every new account starts with a 14-day free trial.
No payment details are needed for the trial, and nothing is charged during it.
If you do not subscribe to a paid plan by the end of the trial, your account is suspended as described in section 4. Nothing is charged automatically.

2. Subscriptions and GST

Paid plans are monthly subscriptions processed securely by Razorpay.
Plan prices are shown exclusive of GST. GST at 18% is added. The total amount you pay, including GST, is shown before you confirm payment.
A subscription renews automatically every month, on the same date, using the payment method you authorised (card, UPI AutoPay or e-mandate). This continues until you cancel.
We issue a GST tax invoice for every payment by email and WhatsApp. To claim input tax credit, add your GSTIN in your dashboard under Settings → Billing before the payment.

3. Cancelling a Subscription

You can cancel at any time in your dashboard at app.pidiga.com → Settings → Billing. You can also email support@pidiga.com from your registered email address.
Cancellation stops future renewals. Your plan stays active until the end of the billing period you have already paid for.
We confirm every cancellation by email. No further charges are made after the cancellation is confirmed.

4. Failed Payments and Suspension

If a renewal payment fails, you get a 7-day grace period. During it we send a daily reminder by email and WhatsApp to the account owner and team members, with a link to update the payment.
If the payment is still not completed at the end of the grace period, or the free trial ends without a subscription, the account is suspended:
- your storefront goes offline, and
- Pidiga’s AI agents stop responding on WhatsApp and other channels.
Your data is kept during suspension. Service is restored once the payment is completed.

5. Refunds

Subscription fees and credit top-ups pay for access to a digital service that starts immediately. They are therefore non-refundable, including for partially used billing periods, unused credits and downgrades.

We will refund the amount in full in the following cases:

You were charged more than once for the same billing period (duplicate charge).
You were charged after your cancellation was confirmed.
Your payment was debited but the plan or credits were not activated, and we are unable to activate them.

Upgrades: an upgrade takes effect immediately, and the new plan is billed from the day of the upgrade. The unused part of the previous plan is not refunded in cash. Our team may, at its discretion, give you credits to cover it.

Custom plans: the cancellation and refund terms are those in your written agreement with Pidiga. Where the agreement says nothing on a point, this policy applies.

6. How to Request a Refund

Email support@pidiga.com within 30 days of the charge. Include your store name, registered phone or email, the invoice number and the Razorpay payment ID if you have it.
We acknowledge refund requests within 2 business days.
Approved refunds are made to the original payment method within 5–7 business days. Your bank may take additional time to show the credit.
Refunds for payments that included GST are adjusted with a credit note, as required under GST law.

7. Payments to Your Store

Your customers pay you directly through the payment gateway you connect (such as Razorpay, Cashfree or Paytm), or by cash on delivery. Refunds, returns and cancellations of those orders are your responsibility as the seller, under your own store policies and consumer protection law.

Contact

Pidiga AI Pvt Ltd
Pallath Square, Kanayannur, 5/257A8, Suite No. 388B,
Kalamassery, Ernakulam 683104, Kerala, India
Email: support@pidiga.com
Phone / WhatsApp: +91 70120 51824

Cancellation & Refund Policy