Billing & invoices
How to subscribe, upgrade, downgrade and cancel, how GST invoices work, and what happens if a payment fails.
You manage your Pidiga plan on the web dashboard at app.pidiga.com. Open Settings → Billing → Plans.
Subscribing, upgrading, downgrading and cancelling can only be done on the web dashboard at app.pidiga.com. Open it in any web browser, on your phone or your computer.
Subscribe to a plan
- Sign in at app.pidiga.com in a web browser.
- Go to Settings → Billing. If you want to claim GST input tax credit, add your GSTIN and billing details first (see GST invoices).
- Open the Plans tab and choose Starter, Plus or Premium.
- Check the total, including 18% GST, and pay through Razorpay.
| Plan | Price | Total charged each month (incl. 18% GST) |
|---|---|---|
| Starter | ₹1,499 | ₹1,769 |
| Plus | ₹2,499 | ₹2,949 |
| Premium | ₹4,999 | ₹5,899 |
Payments are processed securely by Razorpay. You can pay by card, UPI AutoPay or e-mandate. Your subscription renews automatically every month on the same date, using the payment method you authorised, until you cancel.
Your plan and credits are activated as soon as Razorpay confirms the payment. If your plan isn't active within 24 hours of a successful payment, contact us on WhatsApp at +91 70120 51824 with your payment ID.
Need a Custom plan? Talk to us.
Upgrade or downgrade
Go to Settings → Billing → Plans on the web dashboard and pick the new plan.
- Upgrades apply immediately. The new plan is billed from the day you upgrade, and its features and credits are available right away. The unused part of your previous plan is not refunded in cash.
- Downgrades apply at the end of your current billing cycle. You keep your current plan until the period you've paid for ends, and the lower plan starts from the next cycle.
Cancel your subscription
Go to Settings → Billing → Plans on the web dashboard and cancel your subscription.
- Cancelling stops future renewals. No further charges are made.
- Your plan stays active until the end of the billing period you've already paid for.
- We confirm every cancellation by email.
- After the paid period ends, your account is paused (see below) until you subscribe again. Your data is kept.
GST invoices
We send a GST tax invoice for every payment, by email and WhatsApp. The invoice shows the taxable value and the GST separately.
To claim input tax credit (ITC), add your GSTIN in Settings → Billing on the web dashboard before you pay. The GSTIN on your invoice is the one saved at the time of payment.
Failed payments and the grace period
If a renewal payment fails:
- 7-day grace period. Your store and AI agents keep working for 7 days.
- Daily reminders. We send you a reminder every day by email and WhatsApp, with a link to update your payment.
- Account paused. If the payment still isn't made when the grace period ends, your account is paused: your storefront goes offline and Pidiga's AI agents stop responding to your customers.
The same happens if your free trial ends without a subscription.
Your data is always kept. Your products, orders, customers and store design are never deleted. Subscribe or complete the payment at app.pidiga.com → Settings → Billing → Plans, and your store comes back online.
Refunds
Subscription fees and top-ups are generally non-refundable, including for partly used months. There are some exceptions, such as being charged after a confirmed cancellation. See the Cancellation & Refund Policy for details and how to request a refund.