Pidiga E-Commerce Pvt Ltd (“Pidiga”, “we”, “us”) operates the pidiga.com website and the Pidiga platform. This policy explains how we collect, use, and protect your information.

Information We Collect

Account information: Name, email address, phone number, and business details you provide during signup.
Store data: Products, orders, customer information, and media you upload or create through the platform.
Usage data: Pages visited, features used, device information, and analytics data collected via cookies and similar technologies.
Communications: Messages exchanged with Pidi (our AI assistant) and support conversations.

How We Use Your Information

To provide, maintain, and improve the Pidiga platform and AI assistant.
To process orders and payments on your behalf.
To send transactional emails (order confirmations, account updates).
To provide customer support.
To improve our AI models and product experience (using anonymized, aggregated data).
To comply with legal obligations.

Data Sharing

We do not sell your personal data. We share information only with:

Service providers: Cloud hosting (Supabase, Vercel), email delivery (AWS SES), payment processing (Razorpay), and messaging (WhatsApp/Meta).
AI providers: Anthropic (Claude) for AI assistant features. Conversations are processed but not used to train third-party models.
Legal requirements: When required by law, regulation, or legal process.

Data Security

We use industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls. Your payment information is handled by Razorpay and never stored on our servers.

Your Rights

You can:

Access and download your data at any time through the platform.
Request correction or deletion of your account and data.
Opt out of marketing communications.

Cookies

We use essential cookies for authentication and analytics cookies (Google Analytics) to understand how our site is used. You can disable analytics cookies in your browser settings.

Contact

For privacy-related questions: hello@pidiga.com

Pidiga E-Commerce Pvt Ltd
Kochi, Kerala, India

Privacy Policy